Cancellation policy
Charlie’s Coffee Co
Order Cancellation Policy
Effective Date: June 26, 2026
We understand that plans change. This Cancellation Policy explains your options if you need to cancel an order placed with Charlie’s Coffee Co, whether online or in-store.
1. Cancellation Window
You may cancel an order and receive a full refund provided your cancellation request is submitted before your order has been handed off to the carrier for shipment.
Because we roast to order, we begin preparing your coffee shortly after your purchase is confirmed. We recommend contacting us as soon as possible if you need to cancel — the earlier the better.
2. How to Request a Cancellation
To cancel an order, contact us using the information below and include the following:
- Your full name
- Order number
- Email address used at checkout
Email: hello@charliescoffeeco.com
In-Store: Speak with any team member at our retail location
We process cancellation requests during business hours and will confirm your cancellation by email once it has been approved.
3. Cancellation Outcomes
3a. Cancelled Before Shipment — Full Refund
If your order has not yet been shipped at the time we receive your cancellation request, we will cancel your order and issue a full refund to your original payment method. No fees or deductions apply.
3b. Cancelled After Shipment — No Refund
Once your order has been picked up by the carrier and a tracking number has been generated, the order can no longer be cancelled. At that point, your purchase is subject to our Refund & Return Policy.
If you believe there is a defect, damage, or error with your order upon delivery, please refer to our Refund & Return Policy for the applicable process.
4. Refund Processing Timeline
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer. You will receive an email confirmation once the refund has been initiated on our end.
5. Subscription & Recurring Orders
If you have signed up for a recurring coffee subscription or standing order, you may cancel future shipments at any time. To avoid being charged for an upcoming shipment, your cancellation must be submitted at least 48 hours before your next scheduled roast and ship date.
Cancellations received less than 48 hours before a scheduled shipment may result in that order being processed and shipped. In that case, the standard post-shipment policy above applies.
6. In-Store Orders
For orders placed in person, cancellations may be made at the counter before your order has been fulfilled. Once your order is bagged and tendered, all sales are final, consistent with our standard in-store policy.
7. Changes to This Policy
Charlie’s Coffee Co reserves the right to update this Cancellation Policy at any time. The current version will always be available on our website and in-store. Continued use of our services constitutes acceptance of any revised policy.
8. Contact Us
Charlie’s Coffee Co
Website: www.charliescoffeeco.com
We appreciate your support of our small business — and your love of great coffee.