Terms of service
Charlie's Coffee Co
Terms of Service
Effective Date: June 25, 2026
Please read these Terms of Service (“Terms”) carefully before using Charlie’s Coffee Co’s website, placing an order, or visiting our retail location. By purchasing from us or using our services, you agree to be bound by these Terms.
1. About Us
Charlie's Coffee Co (201cwe,201d 201cus,201d or 201cour201d) is a specialty coffee roasting business operating both online and at our physical retail location. These Terms apply to all transactions and interactions with our business, regardless of channel.
2. Eligibility
By placing an order, you represent that you are at least 18 years of age and have the legal authority to enter into a binding agreement. Online orders may only be placed by individuals located in the United States.
3. Orders & Pricing
3a. Order Acceptance
Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. You will receive an order confirmation by email once your order is accepted. We reserve the right to cancel any order for any reason, including suspected fraud, pricing errors, or inventory issues, in which case you will receive a full refund.
3b. Pricing
All prices are listed in U.S. dollars and are subject to change without notice. The price charged is the price displayed at the time of your order. We are not responsible for typographical pricing errors and reserve the right to cancel orders placed at an incorrect price.
3c. Taxes
Sales tax is collected where required by law, based on your shipping or billing address. In-store purchases are subject to applicable local and state sales tax.
4. Payment
We accept major credit and debit cards, and any other payment methods listed at checkout or in-store. By providing payment information, you authorize us to charge the applicable amount. All transactions are processed securely through third-party payment processors; we do not store full payment card details.
5. Shipping & Delivery
5a. Processing Time
We roast to order. Most orders are roasted and shipped within 2–5 business days of purchase. We will notify you of any significant delays.
5b. Shipping Carriers & Estimates
Shipping estimates provided at checkout are carrier estimates and are not guaranteed. Charlie's Coffee Co is not responsible for carrier delays, lost packages, or delivery failures outside our control. If your package is lost in transit, please contact us and we will work with you and the carrier to resolve the issue.
5c. Risk of Loss
Title and risk of loss for products pass to you upon delivery to the carrier. We are not liable for packages after carrier pickup.
5d. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.
6. Returns & Refunds
All returns and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms by reference and available on our website and in-store. In general, all sales are final except in cases of product defect, damage, or order error.
7. Food Safety & Allergen Disclaimer
Our coffee products are roasted in a facility that may also process other ingredients. While we maintain high sanitation standards, we cannot guarantee a completely allergen-free environment. If you have severe food allergies, please contact us before purchasing.
Coffee is intended for consumption by adults. Consult a physician if you have health conditions that may be affected by caffeine.
8. Intellectual Property
All content on our website and materials — including the Charlie's Coffee Co name, logo, product photography, roast descriptions, and website design — is owned by or licensed to us and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our written consent.
9. User Conduct (Online)
When interacting with our website or any online accounts, you agree not to:
- Submit false, misleading, or fraudulent information
- Attempt to gain unauthorized access to our systems
- Use our website for any unlawful purpose
- Post defamatory, harassing, or harmful content in any reviews or communications
10. Limitation of Liability
To the fullest extent permitted by law, Charlie's Coffee Co shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount you paid for the applicable order.
11. Disclaimer of Warranties
Our products and services are provided "as is" and "as available." We make no warranties, express or implied, beyond those required by law, including no warranty of fitness for a particular purpose beyond the ordinary use of specialty coffee.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State in which Charlie's Coffee Co is registered, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that jurisdiction.
13. Dispute Resolution
Before initiating formal legal proceedings, we ask that you contact us directly so we can attempt to resolve the issue informally. Most concerns can be addressed quickly through good-faith communication.
14. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
15. Contact
If you have questions about these Terms, please reach out:
Charlie's Coffee Co
Email: hello@charliescoffeeco.com
Website: www.charliescoffeeco.com
Thank you for choosing Charlie's Coffee Co — we're honored to be part of your daily ritual.